Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.

The Workday Payroll Processor will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers, will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support are required.

Key Responsibilities

• Payroll Processing: Process payroll settlements in clients’ Workday application, ensuring accuracy in wages, overtime, bonuses, deductions, and taxes for payroll cycles.

• Off-Cycle  Payments: Settle off-cycle payments as requested by clients in a timely manner.

• Client Support: Act as the named Specialist for Payroll clients, where they will assist the client in processing payroll, and answer employee questions related to their paychecks.  Assist employees with completing their payment elections and tax forms.

• Case Management: Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are met.

• Reporting and Audits: Generate and troubleshoot daily control reports, quarter-end, and year-end audit reports in Workday, making recommendations to clients for improvements.

• Documentation: Maintain client-specific support documentation and accurate records of payroll transactions.

• Team Collaboration: Work with peers and customer teams to collaboratively support customers, resolve requests, and contribute to process improvements.

Qualifications

• Minimum of 2 years of payroll processing experience, Workday experience and multi-country payroll knowledge preferred.

• Strong understanding of payroll processes,  procedures, and tax compliance.

• Excellent critical thinking, consultative, and problem-solving abilities.

• Proficient in MS Excel for data analysis and reporting.

• Strong analytical, data entry, and mathematical skills.

• Exceptional communication skills with a focus on outstanding customer service.

• Self-directed and able to manage workload under tight deadlines and competing demands.

• Highly organized, with the ability to multitask and support multiple customers effectively.

• Flexible and adaptable in a dynamic environment; open to new ideas and procedures.

• Detail-oriented with strong time management and research skills.

• Builds effective working relationships, using tact and discretion with sensitive information.

• Collaborative team player, committed to shared goals and continuous improvement.

Kognitiv is committed to a transparent and equitable compensation structure. Our decisions on employment offers and compensation levels are based on factors such as skill set, experience, education, market data, internal equity, certifications, geography, and other business and organizational needs. The base pay range considers a wide range of factors, but it's important to note it's not a guarantee. Bonus and incentive eligibility vary by role. For details on our comprehensive benefits package, please visit our careers website at careers.kognitivinc.com/benefits.

Kognitiv is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.

Estimated Application Deadline: